Use our helpline You can call Ataxia UK's helpline on 0845 644 0606. Opening hours are 10.30-2.30, Monday to Thursday. The helpline is closed on Fridays.You can also email us at [email protected] What if I can't get through to the helpline? We only have one helpline operator on at a time so if the line is engaged please do leave us a message and we will call you back. In the meantime you may find the answer to your questionin the resources available on the living with ataxia page. Why didn't you call me back? The only reason for us not to return a call is if we cannot make out your number - please do try calling us again or email us. Is the helpline confidential? Yes. We can't trace your number through the switchboard and you can stay anonymous if you prefer. To make things easier, we now offer you the option to join as a Friend of Ataxia UK over the phone."Ataxia UK gives me the reassurance I need to live day-to-day with ataxia"Dave Stubley Our lovely Helpline & Mebership Officer, Sheila Ataxia UK is also a member of The Helplines Association, a quality standard for the voluntary sector.