The Information Commissioner’s Office (ICO) is an independent body responsible for making sure that organisations comply with General Data Protection Regulation. The ICO also deals with concerns raised by members of the public about the way in which organisations look after personal information and deal with subject access requests.

You can complain to the ICO if Ataxia UK:

  • Fails to respond to your request for disclosure
  • Refuses your request
  • Fails to send you all of the information you asked for
  • Fails to comply with the 30 day time limit for disclosure

 The ICO will always expect you to have raised your concern with Ataxia UK before submitting a complaint.

The ICO has a form on its website which you can use to make your complaint. When you send the form to the ICO, include all the communications you’ve had with the organisation about your request for disclosure, including copies of the documents raising your concerns.

  • If you have this saved electronically, you can submit the form and the correspondence by email to [email protected]
  • If you only have paper copies of the correspondence, you will need to send it along with the form to Customer Contact, Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
  • You can call the ICO helpline on 0303 123 113 (local rate)

You should make a complaint to the ICO within three months of your last proper contact with Ataxia UK.