About Ataxia UK Ataxia UK news Update from us Due to current circumstances, staff at Ataxia UK are working from home. The helpline is still running and you can access this on the usual number 0800 995 6037. It's open Monday to Thursday 10.30am to 2.30pm. We are using a skeleton-staff model so post can be opened and cheques processed once a week. We are in the process of transferring the office phone line over so we can continue taking your calls, but for the time being, please contact staff via email. You can email [email protected] as the first point of call and they will direct your email to the right person. We are working hard to continue supporting everyone affected by ataxia - if you have any suggestions or ideas, we'd love to hear from you.