"Thanks to your advocacy support my benefits have increased and been backdated to when I first claimed - a great result." Dave
About Ataxia
Helpline & Advocacy
You can call Ataxia UK's helpline on 0845 644 0606. Opening hours are 10.30-2.30, Monday to Thursday. The helpline is closed on Fridays.
You can also email us at helpline@ataxia.org.uk
'Ataxia UK gives me the reassurance I need to live day to day with ataxia.'
What if I can't get through to the helpline?
We only have one helpline operator on at a time so if the line is engaged please do leave us a message and we will call you back.
Why didn't you call me back?
The only reason for us not to return a call is if we cannot make out your number - please do try calling us again or email us.
Is the helpline confidential?
Yes. We can't trace your number through the switchboard and you can stay anonymous if you prefer. To make things easier, we now offer you the option to join as a Friend of Ataxia UK over the phone.
Ataxia UK is also a member of The Helplines Association, a vital quality standard for the voluntary sector.
About our advocacy service
If you have a problem that needs extra help to solve, you might like to call the helpline and ask for a referral to our advocacy service. We will then contact you as soon as possible to see if we can help you solve the problem - for example it could be a difficulty with benefits, schooling, housing, or care services.
